Shipping Policy

1. Delivery Time

• Standard Delivery: 1-2 working days
• Bulk / Custom Orders: Timeline to be confirmed upon order

2. Delivery timelines may vary depending on:

• Order size
• Product availability
• Delivery location

3. Cold Chain & Frozen Products

As HorecaMrkt specializes in frozen food products:

• All frozen items are shipped using temperature-controlled vehicles
• Products are handled according to food safety standards
• Customers must ensure proper storage (freezers ready upon delivery)

4. Order Processing

• Orders are processed within 24–48 hours after confirmation
• Orders are confirmed via phone/email before dispatch

HorecaMrkt reserves the right to delay or cancel orders due to:

• Stock availability
• Payment issues
• Delivery constraints

5. Delivery & Receiving

• A responsible person must be available to receive the order
• Orders should be checked upon delivery
• Any issues (damage, missing items) must be reported immediately

6. Failed Delivery Attempts

If delivery fails due to:

• Customer is unavailable
• Incorrect address
• Delivery refused by the customer

The order may be:

• Rescheduled (additional fees may apply)
• Cancelled

7. Changes & Cancellations

• Orders can be modified or cancelled before dispatch only
• Once shipped, orders cannot be cancelled (especially frozen items)

8. Special Conditions

Large orders for HORECA clients may require:

• Scheduled delivery windows
• Pre-confirmation
• Dedicated logistics arrangements

9. Contact Us

For any shipping inquiries, please contact:

• Email: support@horecamrkt.com
• Phone: +20 100 002 8820