Last Updated: April 2026
1. Delivery Time
- Standard Delivery: 1-2 working days
- Bulk / Custom Orders: Timeline to be confirmed upon order
2. Delivery timelines may vary depending on:
- Order size
- Product availability
- Delivery location
3. Cold Chain & Frozen Products
As HorecaMrkt specializes in frozen food products:
- All frozen items are shipped using temperature-controlled vehicles
- Products are handled according to food safety standards
- Customers must ensure proper storage (freezers ready upon delivery)
4. Order Processing
- Orders are processed within 24–48 hours after confirmation
- Orders are confirmed via phone/email before dispatch
HorecaMrkt reserves the right to delay or cancel orders due to:
- Stock availability
- Payment issues
- Delivery constraints
5. Delivery & Receiving
- A responsible person must be available to receive the order
- Orders should be checked upon delivery
- Any issues (damage, missing items) must be reported immediately
6. Failed Delivery Attempts
If delivery fails due to:
- Customer is unavailable
- Incorrect address
- Delivery refused by the customer
The order may be:
- Rescheduled (additional fees may apply)
- Cancelled
7. Changes & Cancellations
- Orders can be modified or cancelled before dispatch only
- Once shipped, orders cannot be cancelled (especially frozen items)
8. Special Conditions
Large orders for HORECA clients may require:
- Scheduled delivery windows
- Pre-confirmation
- Dedicated logistics arrangements
9. Contact Us
For any shipping inquiries, please contact: