Privacy Policy

At HORECA Market and Univest Food Machinery (UFM), we take your privacy and the security of your industrial data seriously. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, request turnkey solutions, or purchase our processing and packaging equipment.

1. Information We Collect

To provide you with tailored industrial solutions and precise quotations, we may collect the following types of information:

• Business Information: Company name, registration details, factory location, and industry sector.
• Contact Details: Full name, professional email address, phone numbers, and job title.
• Project Requirements: Details regarding your production lines, capacity needs, and facility layouts.
• Technical Data: IP addresses, browser types, and usage data to improve our digital platform experience.

2. How We Use Your Information

The information we collect is strictly used to enhance our B2B services and provide you with seamless operational support. Specifically, we use your data to:

• Process quotation requests for FryGenie, Maestro Ovens, and UFM processing lines.
• Design and customize turnkey projects based on your specific manufacturing needs.
• Send important technical updates, maintenance schedules, and warranty information.
• Improve our website architecture and customer service responsiveness.

3. Data Protection and Security

We implement state-of-the-art security measures to maintain the safety of your corporate data. Our database is secured behind robust firewalls, and any sensitive commercial information shared for project consultations is kept under strict confidentiality agreements (NDA) upon request.

4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your identifiable business information to outside parties. This does not include trusted technical partners and logistics providers who assist us in delivering machinery to your facility, provided those parties agree to keep this information confidential.

5. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled during the consultation of your food processing lines, please contact our support team:

• Email: info@horecamrkt.com
• Headquarters: HORECA Market, Egypt.